Congratulation on receiving one of our promotional certificates. Incentives/certificates are used by thousands of businesses to reward employees or clients for their participation in promotional events.
Thank you for the opportunity to provide the information below and we look forward to booking your promotional getaway in the near future.
Is Infinity Incentive Group Affiliated with my Sponsor?
No. Infinity Incentive Group is not affiliated with the company or person you received your promotional certificate from. It is true we did sell them our product – which can only be fulfilled, based on the Terms outlined on your certificate. They simply distributors and we have no way of knowing their marketing or selling practices; PLEASE READ YOUR TERMS. If you are concerned you were told something different than what was outlined in the terms and conditions you may have received the wrong certificate and you need to go back to your issuer/sponsor for clarification.
I was told this was a FREE trip!
If you are required to pay any deposits, processing fees, governmental taxes and any upgrade, peak season, etc… the certificate is clearly not free. Printed on every certificate is “There are no representations other than what is printed on this certificate”. The statement is printed on the certificates to inform you, the user, that no matter what you have been verbally told the only the terms and conditions printed on the certificate can be fulfilled. That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed if you were told something different other than what is printed on the certificate you may want to go back to your issuer/sponsor who gave you your travel certificate to ensure you received the right certificate. Every travel certificate has its own unique terms and conditions. Please take the time to read them carefully. It will mean the difference between enjoying a great travel offer and not.
Can I Select My Certificates Online From My Award Brochure
Yes. Click on the SELECT NOW tab and you are on your way. If you have received a Certificate Award Brochure – this is not your actual travel certificate. You will need to go through the process of selecting your desired certificate(s) and adhere to the terms and condition to receive it. Once you have completed all the necessary steps and receive your selected travel certificate(s) it will be necessary to register it and activate it.
Can I Register the Certificates I Selected Online
Yes. Once you have selected the certificates you wish to take advantage of and agreed to the terms and conditions of the certificate selected you will receive an email from us with instructions how to receive your selected certificate(s). IMPORTANT just because you have selected your certificate online it is not activated until all registration requirements are satisfied. See actual certificate selected once it is received. If self addressed envelopes, deposits or processing fees are required we will not be able to begin the activation and or booking process until it is received and they must be received within the designated time frame outlined in the certificate and or email. Failure to do so will render your travel certificate void. Additionally, your signed Registration Form acknowledging your acceptance of the terms and conditions disclosed in each of the certificates is required. All payments must be in the form of a Money Order and may or may not require certified mail. All time constraints outlined in the Terms and Conditions for each certificate apply.
What are Incentives?
Companies use incentives for two reasons, one is for rewarding behavior. Rewards generally have fewer restrictions and are used to award employees for superior performance, dealers for meeting ordering quotas, and clients for loyalty. The second use is promotional marketing purposes. Marketing certificates have more restrictions and are given out as a certificate or a bonus because the participant have participated in a presentation, test drove a car, opened a bank account, purchased a product online, or for a variety of other reasons. The difference between the two is the terms and conditions - when and how it can be used, who it is given to and whether the person that receives the incentive or the company that gave it away pays for the governmental taxes and or reservation and ticketing fees.
Once you have received a reward or a promotional certificate it is important to read thoroughly the terms and condition to understand what you are agreeing to take advantage of the offer. You will be required to acknowledge your acceptance of those terms and conditions in writing when you registered each of your certificates.
If you have received a promotional marketing certificate please be aware that what you have received is a certificate(s) that may require deposits, payment of taxes and service charges and or shipping and handling.
Certificate terms & conditions
Once you have received the actual certificate or please take the time to review the terms and conditions of each one carefully. Our fulfillment system is automated and it is important that the terms and conditions are followed in the way it is presented to you. If the information you provide is not in the format, incomplete or you have not returned correspondence within the required timeframes, the computer system will automatically place it on hold or it could become void depending on the circumstances.
It is our sincere goal to serve you within the terms and conditions printed on the certificate you received. It might be frustrating that you have to adhere to them. But, because of the shear masses of customers we deal with, it is important to streamline the process and that is done through automation. We are not a storefront typical travel agency. You have received a promotional certificate and we will do our best to fulfill your needs and save you money.
Why do I have to pay a deposit?
Most of our travel certificates require a deposit. Deposits are required to help us filter out the thousands that might be interested in a promotional travel offer from the individuals who truly are. It helps us to better serve those that are truly going to travel and for us to provide the level of customer care you deserve. In some cases the deposit is required to reserve the hotel to insure that the recipient actually travels and or to pay for ticketing or document fees. Failure to submit your deposit renders offer void.
Are there other fees?
Additionally, you may be required to pay for government taxes and any reservation and/or ticketing fees whichever is applicable per your certificate’s terms and conditions prior to booking your travel certificate. We have had, on occasion; participants that have misunderstood and have communicated to us they thought the travel was “FREE”. The travel certificate itself is indeed complimentary. You received this certificate from a company/sponsor who did not charge you for the promotional certificate, which has a value. It was given to you in lieu of your time spent reviewing their products. But, it is important to point out that this is in no way a “FREE” trip. It is true that you did not have to pay for the certificate itself, but, you will be required to pay any deposits, governmental taxes, and any other fees outlined in your certificate terms and conditions. Deposits are required in advance and in the specified time frames. You can refer to your terms and conditions for clarification.
When will I be contacted?
Once you have registered your certificate, you will receive a Travel Request Form (TRF) to request your dates of travel. Once you have submitted your TRF to us in the required timeframe you will be contacted by our reservation department 60 – 45 days from your preferred travel date. Prior to that time you can call customer service with questions and they will be happy to help you with anything except booking your promotional trip. They are equipped to only help you with the terms and conditions. They are not trained travel agents and they will not be able to assist you with travel related questions.
Once the reservation agent contacts you (45 – 60 days prior to your selected travel date) they will be able to help you with any travel related questions regarding upgrading, additional people, extra nights etc. If your selected travel date(s) is/are not available you will be notified by mail and/or by phone that you will be required to submit new dates. If at anytime you need clarification where you are in the registration/booking process, please contact us immediately and customer service will be happy to help you.
Can I cancel?
Circumstances sometimes change and if at any time prior to booking your promotional trip after you have registered it you find you have a need to cancel, simply request it in writing. If you require a refund after the trip is booked and documents have been printed and in some cases already received you will need to refer to your certificate terms for instructions on how to handle that or call customer service. Each certificate is handled different and in some cased you will not be able to cancel or reschedule, the cruise line companies and airlines determine that not Infinity Incentive Group. Infinity Incentives will not reissue hard copy airline tickets if lost.
Can I use this offer for a Special Occasion, like my wedding?
Our products are not intended for spontaneous travel or special occasions. There is a process to book your promotional trip and it is based on allotments with our travel providers and their available space. Because this is not a “FREE” trip (see below) what your sponsor has issued you is an opportunity to take advantage of a deeply discounted promotional trip and some of it is complementary. It is helpful if you are aware that you will need to be flexible to give you the best possible options.
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